The Financial Conduct Authority (FCA) yesterday announced the appointment of Wanda Goldwag as the new chair of the independent Financial Services Consumer Panel.

The appointment will be effective from 1 March 2019 for an initial three-year term, with HM Treasury confirming the appointment.

Goldwag will be the public face of the panel, leading and giving strategic direction by representing the panel’s views to the FCA board and to the senior staff within the FCA, while also representing the panel outside the FCA. In addition to this, she will lead the development of the panel’s work and ensure that performance goals are met.

Goldwag succeeds Sue Lewis, who was Chair for a total of five and a half years.

FCA chair Charles Randell said: “The Consumer Panel plays a vital role in ensuring that the FCA hears the voice of consumers. I am sure that Wanda will continue the important work of the panel and I look forward to working with her in her new role. I would like to thank Sue for her contribution to the work of the Panel and also Mark Chidley, who stood in as interim Chair for two months.”

Also commenting on her appointment, Goldwag added: “The panel plays a significant part in ensuring the FCA meets its objectives – and particularly to secure an appropriate degree of protection for consumers – and I’m looking forward to meeting regularly with the chair and chief executive of the FCA to promote consumer interests.”

The Financial Services Consumer Panel is an independent statutory body set up to represent the interests of consumers in the FCA’s development of policy, and works to advise and challenge the authority from the earliest stages of its policy development, ensuring that it takes consumer interest into account.

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