FCA delivers £1m in fines for ‘high risk’ transfer advice

The Financial Conduct Authority (FCA) has requested that over £1m in fines be handed to the five directors of firms involved in recommending unsuitable transfer advice.

In a decision notice published today, 9 May, the regulator said that the directors of Financial Page Ltd (FPL), Henderson Carter Associates Limited (HCA) and Bank House Investment Management (BHIM) should be heavily sanctioned for “advice provided in their name”.

According to the FCA, 2,004 customers of the firms invested approximately £76m of their pension assets. So far the Financial Services Compensation Scheme has paid £26.8m to 1,106 of the customers.

The FCA said: “The FCA considers that FPL, HCA and BHIM had little meaningful oversight and involvement in the advice provided to customers in their name. They adopted a pension review and advice process which involved outsourcing important functions to unauthorised third parties.”

As a result, FPL director Andrew Page and “de facto” director Thomas Ward face fines of £321,033 and £416,558 respectively, while HCA director Aiden Henderson has been handed a £179,179 sanction.

BHIM directors Robert Ward (£88,100) and Tristan Freer (£52,725) also face fines. The FCA has also recommended that the directors are prohibited from undertaking and function related to regulated activity.

“HCA, FPL and BHIM held themselves out to customers as providing bespoke independent investment advice based on a comprehensive and fair analysis of the whole market, but that did not reflect the reality of the service that was provided,” it added.

“In reality customers were recommended pension switches and pension transfers to products that invested in high risk, illiquid assets which were unlikely to be suitable for them.”

As part of its decision, the regulator said that the directors “acted recklessly” and “dishonestly” in that they should have known the products were unsuitable.

Ward was not FCA regulated and he regulator said that he disregarded the interest of his customers and showed willingness “to enrich himself at their expense”.

The final decision will be made by the Upper Tribunal based on the FCA’s recommendations.

FPL and HCA have already been placed into liquidation.

    Share Story:

Recent Stories


FREE E-NEWS SIGN UP

Subscribe to our newsletter to receive breaking news and other industry announcements by email.

  Please tick here to confirm you are happy to receive third party promotions from carefully selected partners.


AI, finfluencers and the future of broking
The mortgage industry is evolving faster than ever. In this MoneyAge video, we examine the opportunities and challenges redefining the broker landscape, from AI-powered lending and changing customer expectations to housing affordability, property supply and the rise of financial influencers. Our guest from Chorley Building Society shares practical insights on what brokers need to do to stay relevant and thrive in a rapidly changing market.

Perenna and the long-term fixed mortgage market
Content editor, Dan McGrath, spoke to head of product, proposition and distribution at Perenna, John Davison, to explore the long-term fixed mortgage market, the role that Perenna plays in this sector and the impact of the recent Autumn Budget

NEW BUILD IN FOCUS - NEW EPISODE OF THE MORTGAGE INSIDER PODCAST, OUT NOW
Figures from the National House-Building Council saw Q1 2025 register a 36% increase in new homes built across the UK compared with the same period last year, representing a striking development for the first-time buyer market. But with the higher cost of building, ongoing planning challenges and new and changing regulations, how sustainable is this growth? And what does it mean for brokers?

The new episode of The Mortgage Insider podcast, out now
Regional housing markets now matter more than ever. While London and the Southeast still tend to dominate the headlines from a house price and affordability perspective, much of the growth in rental yields and buyer demand is coming from other parts of the UK.

In this episode of the Barclays Mortgage Insider Podcast, host Phil Spencer is joined by Lucian Cook, Head of Research at Savills, and Ross Jones, founder of Home Financial and Evolve Commercial Finance.