The Brightstar Group has become the first business in the mortgage market to launch its own Track & Trace system.

Alongside the publication of detailed guidance for guests, the firm suggested its system will enable it to safely recommence onsite visits from lender account managers.
 
The new system, which starts from 1 September, will be in place at Brightstar Financial in Billericay and the offices of Sirius Property Finance in London and Manchester. It will include a dedicated QR code at the entrance of the office that replaces the standard registration process.
 
Visitors will scan the QR code and complete the information to record their attendance at the office and support the NHS Track & Trace scheme, and each visitor will also be subject to a temperature check on arrival.
 
Brightstar indicated it will initially be inviting account managers from the three busiest lenders for each division into the office as a pilot and that it will review its position in line with the latest guidelines.
 
“Balancing commerciality and COVID-19 is a challenge for any business, but the worst thing you can do is to become paralysed by indecision,” Brightstar CEO, Rob Jupp, commented. “This is why we’ve been so responsive at every stage of the pandemic.

“We were amongst the first to lock down in March, the first to get back to physical offices at the start of June and now we are the first to put a strategy in place that enables lenders to get back in to see our teams, which is such a key element in successfully placing specialist cases.”

OneSavings Bank group sales director, Adrian Moloney, added: “The business development managers from Precise Mortgages, Kent Reliance for Intermediaries and InterBay Commercial will be amongst the first to visit the teams at Brightstar and Sirius.

“Brightstar have implemented the processes and technology to enable this interaction in a way that both inspires confidence and helps to keep the industry safe and open for business and we’re really pleased to support them in this initiative.”

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