CHL Mortgages has announced it is to use the new KB PRO system from Knowledge Bank to further improve how its criteria is communicated to mortgage brokers.
The system was launched by Knowledge Bank last month and provides lenders with the ability to better manage their criteria data along with a range of tools to improve how their criteria is presented to brokers.
CHL noted that the move will now allow its head office staff, business development managers (BDMs), underwriters and internal sales teams to provide brokers with a consistent source of criteria data and wording that is updated in real-time.
Knowledge Bank’s system also provides users with a feature that highlights recently updated criteria for ease of reference, which can help pinpoint what and when changes have been made so that all staff are kept informed to avoid the possibility of any misunderstandings.
“We are always looking for ways to improve how we communicate with all our intermediary partners KB PRO allows us to do just that, simply and easily,” said commercial director at CHL Mortgages, Ross Turrell.
Knowledge Bank CEO, Nicola Firth, added: “CHL has built an enviable reputation for putting brokers first and this means presenting their criteria and products in an accurate a timely fashion which helps brokers deliver an exceptional service to their customers.
“One of the main benefits of using KB PRO to build a case is that it reveals any ‘blockers’ that would stop a case progressing which removes any confusion and ambiguity surrounding lending criteria; the result is a fast-tracked new business enquiry process.
“We’re very pleased to be working with CHL and giving them the tools to deliver an even greater broker experience.”
Latest News
Perenna and the long-term fixed mortgage market
Content editor, Dan McGrath, spoke to head of product, proposition and distribution at Perenna, John Davison, to explore the long-term fixed mortgage market, the role that Perenna plays in this sector and the impact of the recent Autumn Budget
The role of the bridging market and technology usage in the industry
Content editor, Dan McGrath, sat down with chief operating officer at Black & White Bridging, Damien Druce, and head of development finance at Empire Global Finance, Pete Williams, to explore the role of the bridging sector, the role of AI across the industry and how the property market has fared in the Labour Government’s first year in office.
NEW BUILD IN FOCUS - NEW EPISODE OF THE MORTGAGE INSIDER PODCAST, OUT NOW
Figures from the National House-Building Council saw Q1 2025 register a 36% increase in new homes built across the UK compared with the same period last year, representing a striking development for the first-time buyer market. But with the higher cost of building, ongoing planning challenges and new and changing regulations, how sustainable is this growth? And what does it mean for brokers?
Does the North-South divide still exist in the UK housing market?
What do the most expensive parts of the country reveal about shifting demand? And why is the Manchester housing market now outperforming many southern counterparts?
In this episode of the Barclays Mortgage Insider Podcast, host Phil Spencer is joined by Lucian Cook, Head of Research at Savills, and Ross Jones, founder of Home Financial and Evolve Commercial Finance, to explore how regional trends are redefining the UK housing, mortgage and buy-to-let markets.
In this episode of the Barclays Mortgage Insider Podcast, host Phil Spencer is joined by Lucian Cook, Head of Research at Savills, and Ross Jones, founder of Home Financial and Evolve Commercial Finance, to explore how regional trends are redefining the UK housing, mortgage and buy-to-let markets.
© 2019 Perspective Publishing Privacy & Cookies
Recent Stories