Mortgage Brain has revealed a package of measures to help intermediaries and lenders during the coronavirus pandemic.
With working practices rapidly changing as a result of the outbreak, and following feedback and requests for help from intermediaries and lenders, the mortgage technology expert has introduced several new measures to support the industry.
In order to reduce demand on lender and intermediary help desks, Mortgage Brain revealed that Criteria Hub, its criteria-based sourcing solution, will be available to new customers for at least 90 days at no charge. A number of new coronavirus criteria are currently being populated by lenders, Mortgage Brain added, which will be made available shortly.
The mortgage technology expert also announced that intermediaries using the desktop sourcing system, MortgageBrain Classic, will be able to have either the online sourcing solution MortgageBrain Anywhere or another laptop licence for MortgageBrain Classic for at least 90 days, at no additional cost.
Mortgage Brain moved to reassure its brokers and lender partners that its operations can be conducted remotely, with normal business operating hours and services unaffected by the current coronavirus situation.
Mortgage Brain CEO, Mark Lofthouse, said: “At a difficult time like this it’s vital that we come together as an industry and do all we can to support each other. Borrowers still need the expert guidance and advice that intermediaries provide, and we must ensure advisers can continue to provide their services without additional financial concerns.”
“Changes to working practices are being introduced at pace and we are doing all we can to help the industry alleviate these stresses and strains as they become apparent.”
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