Paradigm Mortgage Services has launched a new coronavirus support page for advisers which includes information for all intermediaries to help firms through the crisis.
The page contains a range of resources, including a ‘Lender Matrix’ which features the latest details from Paradigm’s panel of lenders in one place.
Updated at the end of every day, Paradigm suggested advisers will be able to track all the changes and see how each lender is dealing with both advisers and their clients in relation to Covid-19.
Paradigm added the information covers how lenders’ BDMs are working, the stance each is taking with regard to mortgage payment holidays, as well as information related to valuations. Users of the Matrix will also be able to view when it was last updated.
Paradigm chief executive, Bob Hunt, commented: “With the fast-developing coronavirus situation upon us, we want to reassure all of our members that we have robust business continuity measures in place.
“We are constantly reviewing the Government advice and we have measures in place, including remote working for all of our staff, to allow us to ensure our members, lenders and providers continue to receive the high level of service they have come to expect from us.
“We believe the ‘Lender Matrix’ will be of particular use as it will update each day and show users exactly how lenders are approaching this, changes to products and criteria, and how advisers can engage with them.
“Despite the current situation, Paradigm remains absolutely committed to the continuation of our proposition and supporting all those who need our services and help.”
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