PRIMIS product desk resolves over 2,000 queries in September

PRIMIS Mortgage Network has reported that its product desk resolved a total 2,186 inbound queries from Appointed Representative (AR) brokers in September.

The mortgage network said this marked a 21% increase on the normal average for any given month of 1,800, as the mortgage market continued to adapt to the COVID-19 pandemic.
Between April and September, PRIMIS’ product desk supported brokers with 12,364 queries in total, which was also up from the average number of enquiries its team would usually receive in any given six-month period (10,800), reflecting an increase of 14%.
The majority of questions that PRIMIS received during September were regarding the availability of high LTV deals and which lenders were operating in the market. PRIMIS revealed that it also received a high number of queries from brokers with self-employed clients who were keen to understand how their income would be treated by lenders, and which ones would consider government support measures, such as mortgage payment holidays, in applications. 

PRIMIS proposition director, Vikki Jefferies, commented: “We recognise the importance of supporting and investing in our advisers so they can provide customers with the best possible outcomes – particularly at this time.

“This is demonstrated by today’s figures, reflecting the work of our highly skilled product desk team in assisting brokers as the COVID-19 crisis continues to impact advisers’ business. Sharing best practice is at the heart of what we do, and we are confident that with the expertise of our product desk, advisers will be better equipped to best serve customers as the pandemic continues.”

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