Smart Money People has opened its doors for intermediary feedback on its mortgage lender benchmark in H2 2023.
The bi-annual independent research study, which is run by the financial services review site, is aimed at highlighting which lenders are currently providing the best service levels to mortgage brokers and their customers.
This will be the eleventh edition of the mortgage lender benchmark, which also focuses on helping lenders understand what brokers really think about them and how they compare to other lenders.
From today until 15 October, mortgage brokers can share their feedback about the last five lenders they’ve done business with, whether they are banks, building societies, specialist or lifetime lenders. The research will also ask brokers to rate the technology they use, including criteria and sourcing systems.
Brokers are also asked about their lenders’ criteria, speed, eligibility, communication and relationship managers, as well as what they like about each lender and what they could improve on.
In the most recent mortgage lender benchmark, released in June, over 770 brokers gave Smart Money People feedback on 113 lenders. The review site collated league table data, as well as detailed analysis on 53 individual lenders.
In this report, overall satisfaction with lenders was up by 4% on the H2 2022 report, to 83.4%, the highest average rating recorded by Smart Money People’s mortgage lender benchmark.
Chief executive officer at Smart Money People, Jacqueline Dewey, said: “The mortgage market has been in considerable change for over 12 months now and so intermediary advice remains as important as ever. Brokers need to know that lenders will deliver on their promises, which is why our Benchmark research examines which lenders are currently providing the best service levels to mortgage brokers and their customers.
“It’ll be extremely interesting to see if brokers remain as satisfied as they were with lenders six months ago, especially after the introduction of the Consumer Duty regime at the end of July.”
The results of this survey are expected to be released in November.
Latest News
-
House price growth slows to 3% – ONS
-
Inflation remains unchanged at 3.8% in September
-
£8.8bn worth of BTL loans advanced in Q2
-
Quilter reports third successive quarter of £2bn+ inflows
-
IHT receipts total £4.39bn in six months to September
-
Younger advisers more likely to work with new clients, study finds
NEW BUILD IN FOCUS - NEW EPISODE OF THE MORTGAGE INSIDER PODCAST, OUT NOW
Figures from the National House-Building Council saw Q1 2025 register a 36% increase in new homes built across the UK compared with the same period last year, representing a striking development for the first-time buyer market. But with the higher cost of building, ongoing planning challenges and new and changing regulations, how sustainable is this growth? And what does it mean for brokers?
The role of the bridging market and technology usage in the industry
Content editor, Dan McGrath, sat down with chief operating officer at Black & White Bridging, Damien Druce, and head of development finance at Empire Global Finance, Pete Williams, to explore the role of the bridging sector, the role of AI across the industry and how the property market has fared in the Labour Government’s first year in office.
Does the North-South divide still exist in the UK housing market?
What do the most expensive parts of the country reveal about shifting demand? And why is the Manchester housing market now outperforming many southern counterparts?
In this episode of the Barclays Mortgage Insider Podcast, host Phil Spencer is joined by Lucian Cook, Head of Research at Savills, and Ross Jones, founder of Home Financial and Evolve Commercial Finance, to explore how regional trends are redefining the UK housing, mortgage and buy-to-let markets.
In this episode of the Barclays Mortgage Insider Podcast, host Phil Spencer is joined by Lucian Cook, Head of Research at Savills, and Ross Jones, founder of Home Financial and Evolve Commercial Finance, to explore how regional trends are redefining the UK housing, mortgage and buy-to-let markets.
The new episode of The Mortgage Insider podcast, out now
Regional housing markets now matter more than ever. While London and the Southeast still tend to dominate the headlines from a house price and affordability perspective, much of the growth in rental yields and buyer demand is coming from other parts of the UK.
In this episode of the Barclays Mortgage Insider Podcast, host Phil Spencer is joined by Lucian Cook, Head of Research at Savills, and Ross Jones, founder of Home Financial and Evolve Commercial Finance.
In this episode of the Barclays Mortgage Insider Podcast, host Phil Spencer is joined by Lucian Cook, Head of Research at Savills, and Ross Jones, founder of Home Financial and Evolve Commercial Finance.
© 2019 Perspective Publishing Privacy & Cookies
Recent Stories