Hanley Economic Building Society has announced that it has launched a pair of five-year fixed rate products for its residential and buy-to-let propositions. The residential offering is a five-year fee-free fixed rate mortgage available up to 95% LTV with a headline rate of 6.35%, with the buy-to-let five-year fixed rate product available with up to 80% LTV at a headline rate of 6.69%. The products are available for properties in England, Wales and Scotland and come with minimum and maximum loans of £30,000 and £500,000 respectively.

Standard Life has appointed Amy Madden as its new customer office director. Madden’s appointment to the newly created role has come during a period of significant investment in the business. Joining from Equiniti where she served as a global chief customer officer, Madden will lead the customer functions within Standard Life’s pensions and savings business, bringing together customer services and the teams in charge of developing customer experience and strategy, digital innovation and investment solutions.

Brokers have complained about “shocking wait times” to speak to lenders, with the average time currently standing at 33 minutes. Discussing wait times on the cherry broker forum, the longest waiting time recorded by one of the brokers surveyed was 153 minutes. The survey found that the amount of time brokers believe would be acceptable to wait is just under five and a half minutes. The survey also found that the best lender for answering the phone quickly is Coventry Building Society, with Accord, Skipton Building Society and Aviva also mentioned.

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