Zopa has launched targeted support for its investment customers.

The digital bank, which has two million customers, said its targeted support service is “simple and intuitive”. As customers onboard to investments, they can opt for help choosing an investment fund by answering nine questions that assess their investor type, attitude to risk, confidence in decision-making and response to uncertainty.

Zopa entered the investments market to help those 15 million Brits who hold excess cash grow their money with confidence using an education-first approach.

LSL Financial Services has appointed Paula Mercer as sales director across Primis and TMA Club.

In her new role, she will lead recruitment for Primis, as well as help the network’s appointed representatives identify new growth opportunities. For TMA, she will focus on strengthening lender relationships and encouraging wider use of the club’s lender and provider partnerships.

With more than 18 years of financial services experience, Mercer joins from LendInvest, where she was sales director. She has previously held senior intermediary and business development roles at Atom bank and Lloyds Banking Group.

West One has announced a series of major product and criteria changes to its residential mortgage range.

For a limited time, the specialist lender is waiving application fees for all remortgage and purchase transactions, and has introduced a new credit tier, premier plus, for remortgage, purchase and shared ownership. The tier offers lower rates starting from 6.59%, available up to 85% LTV and is designed for borrowers with recent blips on unsecured credit.

In addition, the lender’s LTI boost range has been enhanced with LTVs increased to 85% across its ranges, with its variable-fee products being available from 5.99%, with 1% and 2% fee options for minimum loan sizes.

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