One Mortgage System (OMS) has confirmed the renewal of its agreement with Complete FS, continuing to support the specialist distributor’s technology requirements.

The extended deal will see Complete FS retain the CRM and loan origination platform’s CRM and workflow platform at the core of its operations, providing a single system to manage cases, improve process efficiency and access integrated sourcing and criteria tools.

As part of the renewal, Complete FS will continue to benefit from ongoing platform developments, including enhancements to automation, case tracking and system integrations.

The updates are designed to support the handling of complex cases while maintaining visibility across the entire application journey.

By continuing with OMS, Complete FS said it remains well placed to support its intermediary partners with a "consistent and structured approach", ensuring its can respond to shifting market demands.

Chief executive officer at OMS, Dale Jannels, stated: "Complete FS works across a range of specialist areas where clarity and control are vital. This extension reflects a strong working relationship and a shared focus on improving how cases are managed from start to finish.

"Our aim is to provide a system that supports day-to-day activity while also giving firms the flexibility to grow and adapt. We look forward to building on what has already been achieved together."

Director at Complete FS, Claire Budden, added: "Our continued partnership with OMS reflects the confidence we have in the platform to support the way we operate as a specialist distributor. Having a single, integrated system at the heart of our business allows us to manage complex cases more effectively, maintain strong visibility across every stage of the journey, and deliver a consistent service to our intermediary partners.

"As the market continues to evolve, it’s essential that our technology keeps pace. The ongoing enhancements to the OMS platform, particularly around automation and integration, will help us further streamline our processes and ensure we remain well positioned to support our partners with efficiency and clarity."

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