Target Group has announced a new five-year strategic partnership with FourNet to enhance its contact centre solution.

The partnership will see FourNet support the software and business process outsourcing (BPO) provider in its continued rollout of NICE CXone.

This is a customer experience (CX) platform used to manage interactions through voice, chat, email, social media and self-service options. The digital transformation and CX firm is set to support Target in maximising the technology as NICE’s platinum partner.

Through assistance by FourNet and NICE CXone, Target will continue to enhance automation and streamline workflows within its contact centre offering, ensuring service quality remains high, while customers and end users benefit from "faster, more intelligent and highly personalised interactions".

To keep up with customer demands, the platforms enable Target to offer a fully compliant solution, meeting regulations such as GDPR, as well as the ability to adapt to the likes of Consumer Duty.

Chief executive officer at Target Group, Peter O’Connor, said: "World class technology such as NICE CXone plays a pivotal role in our BPO offering that is trusted by major financial institutions. With this in place, we can continue to exceed customer expectations, drive operational efficiency and fully leverage our deep domain expertise.

"Given its clear credentials and vast knowledge in this space, FourNet is absolutely the right partner to support the rollout and ongoing evolution of this platform and strategy."

CEO at Fournet, Richard Pennington, added: "This five-year strategic partnership underscores Target’s dedication to delivering exceptional customer experiences, and FourNet’s expertise in providing best-in-class contact centre and customer experience solutions. It also illustrates exactly why we are a NICE platinum partner as we will support and fully optimise Target’s NICE CXone environment."

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