Expertise in tax and regulatory matters is the most valued quality of a broker for buy-to-let (BTL) landlords, Butterfield Mortgages has revealed.

The firm’s latest survey of 501 UK landlords with BTL mortgages asked them to choose up to three qualities they value most in a broker.

The results showed that 38% of respondents chose tax and regulatory expertise as an important quality they look for in a mortgage broker, making it the most commonly selected choice.

This was followed by access to a wide range of flexible, bespoke or specialist financial solutions (36%) and access to exclusive products not available directly to borrowers (34%).

Other options included experience with clients of similar demographics (29%), a broad range of lenders partnerships (28%) and expertise in the local property market (26%).

Chief executive officer at Butterfield, Alpa Bhakta, said the research comes at a "pivotal time" following the recent Autumn Budget announced in October.

She concluded: "It is noteworthy that expertise in tax and regulation ranked higher than product range, highlighting the ongoing uncertainty among landlords about the potential impact of government policies on the BTL market. Evidently, brokers and lenders must focus on providing access to up-to-date, expert guidance to help landlords navigate these challenges effectively.

"Our research also reveals that, despite recent rate cuts, borrowers still rely on brokers to offer a diverse range of financial options that enable them to adapt confidently to the evolving BTL market. What’s more, landlords expect brokers to deliver a personal, tailored service that caters to their specific needs. The survey underscores the value landlords place on quality, human-centred service.

"Lenders must also consider these findings carefully – and they need to recognise their role in supporting both brokers and their clients as well. It’s crucial for the entire sector to collaborate, ensuring that BTL landlords can make better-informed, confident decisions that foster long-term success."

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