Acre has launched a new Consumer Duty dashboard in an industry-first move to give advisers and networks full insight into their regulatory compliance with tangible metrics.

The Consumer Duty dashboards are tailored for each user profile, and individual brokers can monitor their own cases while managers have visibility across their team’s performance.

Networks and larger firms can track compliance across multiple firms and self-employed advisers. These reports allow firms to target, and stay compliant with, specific regulatory standards and ensure fair treatment across all clients.

Acre’s Consumer Duty dashboards, the first of their kind since the Financial Conduct Authority introduced the regulatory framework in July 2023, offer live data analysis, continuously monitoring all client and case information within Acre, so that brokers and principals can make informed decisions.

The system tracks key metrics, including the number of cases where standard fees were amended, lender and insurer concentration, and service levels for vulnerable customers compared to all clients.

“Since Consumer Duty came into force last summer, the industry has seen a marked shift in the way they do business,” Acre CEO and founder, Justus Brown, said. “We’ve built the Acre Consumer Duty dashboard to deliver tangible metrics of what that looks like.

“This way everyone can truly understand how the demands of such regulations are impacting their business.”

Scottish law firm, Aberdein Considine, has been one of the first firms to have access to Acre's Consumer Duty dashboards and head of mortgage operations, Darren Polson, added: “The information presented is clear, well laid out and visually impressive, with clear consideration of what us, as brokers, need to meet Consumer Duty requirements.

“It reassures us that we can quantify commentary when looking at the four outcomes, especially in areas like lender details, average case times and what percentage of cases are higher risk.”

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