Chase de Vere has reported increased turnover, profitability and client satisfaction in its annual report and financial statements for the year ending 31 December 2019.

The national firm of independent financial advisers described the 12 months as its “best ever” financial results.
 
The group reported a profit of £13.08m before tax in 2019 – following £10.62m in 2018 – its sixth consecutive year of profitability, while the company turnover increased from £68.48m to £72.49m.
 
As well as KPIs related to financial performance, the firm has invested heavily to ensure the “highest degree of client satisfaction”, and Chase de Vere suggested this was reflected in its Net Promoter Score of 57.8 – up from 50.8 in 2018.
 
“We have increased profits, developed and formed new affinity relationships,” Chase de Vere chief executive, Stephen Kavanagh, commented.
 
“We are actively looking for other like-minded adviser firms to join us; firms that are focused on providing exceptional client service and are committed to offering truly independent financial advice.
 
“Coronavirus has overshadowed businesses in 2020 and we have revised our forecasts accordingly. During this time our sole focus has been on the welfare of our employees and speaking with our clients. Our financial strength, and our supportive parent company, means that we remain in good shape and we have, for example, not furloughed any of our employees.”

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