CSF survey uncovers mental health concerns in intermediary sector

A growing number of the intermediary sector has revealed their overall level of mental wellbeing is of “concern”, new findings from Crystal Specialist Finance (CSF) have revealed.

The latest results of CSF’s Health and Wellbeing Survey showed that 17.57% of the intermediary sector claimed the issue was of concern, a figure up from 6.90% last August.

Around 95% of the respondents were directly authorised mortgage brokers or appointed representatives, with the remaining 5% being professional introducers, such as accountants and solicitors.

The survey results have been released at the start of Mental Health Awareness Week which is running between 10 and 16 May.

“Worryingly, almost 73% of those responding said their company did not participate in any mental health or wellbeing initiative, and 10% of all sick days taken in 2020 were as a result of mental health,” CSF group sales and marketing director, Jason Berry, commented.

“While we are all very aware that the market is very busy right now and the survey comes on the back of a tough lockdown winter, businesses and individuals must realise that the lack of a proper holiday and excessive working hours can have a detrimental effect on their lives and livelihoods.”

When asked about weekly working hours, respondents revealed that the number of people working over 45 hours per week has increased to 66.22%, up from 62.07%.

The government’s Working Time Directive states that workers cannot work more than 48 hours a week on average, certain jobs aside, based over a 17-week period.

Berry continued: “I and many of the leading financial service professionals who have joined the Health and Wellbeing Campaign, urge company owners, directors and managers to take the initiative, look how the last 12 months has changed working practices and consider what can be done to push mental health to the fore.”

    Share Story:

Recent Stories


FREE E-NEWS SIGN UP

Subscribe to our newsletter to receive breaking news and other industry announcements by email.

  Please tick here to confirm you are happy to receive third party promotions from carefully selected partners.


NEW BUILD IN FOCUS - NEW EPISODE OF THE MORTGAGE INSIDER PODCAST, OUT NOW
Figures from the National House-Building Council saw Q1 2025 register a 36% increase in new homes built across the UK compared with the same period last year, representing a striking development for the first-time buyer market. But with the higher cost of building, ongoing planning challenges and new and changing regulations, how sustainable is this growth? And what does it mean for brokers?

The role of the bridging market and technology usage in the industry
Content editor, Dan McGrath, sat down with chief operating officer at Black & White Bridging, Damien Druce, and head of development finance at Empire Global Finance, Pete Williams, to explore the role of the bridging sector, the role of AI across the industry and how the property market has fared in the Labour Government’s first year in office.


Does the North-South divide still exist in the UK housing market?
What do the most expensive parts of the country reveal about shifting demand? And why is the Manchester housing market now outperforming many southern counterparts?



In this episode of the Barclays Mortgage Insider Podcast, host Phil Spencer is joined by Lucian Cook, Head of Research at Savills, and Ross Jones, founder of Home Financial and Evolve Commercial Finance, to explore how regional trends are redefining the UK housing, mortgage and buy-to-let markets.

The new episode of The Mortgage Insider podcast, out now
Regional housing markets now matter more than ever. While London and the Southeast still tend to dominate the headlines from a house price and affordability perspective, much of the growth in rental yields and buyer demand is coming from other parts of the UK.

In this episode of the Barclays Mortgage Insider Podcast, host Phil Spencer is joined by Lucian Cook, Head of Research at Savills, and Ross Jones, founder of Home Financial and Evolve Commercial Finance.