Dudley Building Society has selected Ohpen’s mortgage origination and intermediary portal to transform its core mortgage proposition.

Ohpen, a cloud-based banking solutions provider headquartered in the Netherlands, has had a UK division operating since 2021.

Dudley, which provides solutions for applicants with complex requirements across England and Wales, said it is continuing to invest in improving its service proposition for intermediaries and has decided to transform its digital platform following intermediary feedback.

With investment underway in its distribution and business development team in early 2023, the society revealed that its strategic intent is now to step up service to intermediaries by improving its mortgage origination journey, with a focus on the speed and efficiency of the decision in principle and application process.

Chief executive of Dudley Building Society, James Paterson, said: “The society is in the process of building out a new customer experience framework, with improvements to our intermediary application journey playing a key part of this. We’ve recognised that there is opportunity to enhance our intermediary experience through the digital innovation of our originations platform, which is why we approached Ohpen.”

Paterson also revealed that the society selected Ohpen after seeing its experience in serving European financial institutions.

"Its intuitive platform provides the flexibility that we require, as a lender that serves the needs of applicants with more complex circumstances,” he added.

“The introduction of this platform will improve our digital intermediary experience, increase speed, efficiency and productivity, and propel us to the forefront of mortgage experiences in the digital era.”

UK managing director at Ohpen, Jerry Mulle, commented: “We are delighted that Dudley has selected our platform and proud to support them as the society seeks to leverage Ohpen’s API-first technology to deliver leading digital capabilities for its members, colleagues and intermediaries.”

“We’ve been employing digital thinking since our inception to deliver friction-free and highly automated processes to enable lenders like Dudley to process mortgage applications far more efficiently and dramatically improve their time to offer.”

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