Leeds Building Society has launched a new strategic partnership with digital customer experience transformation services specialist, Sabio Group.

The multi-year contract agreement between the pair aims to drive innovation in the society’s contact centre, as well improve customer care for its members.

Leeds Building Society is currently undergoing a significant transformation, including replacing its core banking platform, and the partnership with Sabio in contact centre operations is part of a wider move to enhance the customer care and experience.

Sabio, which delivers solutions that seamlessly combine digital and human interactions to improve the customer experience, will allow the society to shift its contact centre operations to a PCI-compliant Sabio OnDemand private cloud infrastructure.

Director of operations and infrastructure at Leeds Building Society, Michael Clifford, called the partnership with Sabio a “significant step” in the society’s digital journey.

“It has allowed us to consolidate our contact centre operations onto a single, modern, supported platform, equipping us with the tools necessary to enhance our customer service,” added Clifford.

“By migrating to a cloud-based platform, we have enhanced our responsiveness and scalability, crucial attributes in today's digital age. The new platform also provides us with a strong base from which to explore future enhancements and further strengthen our partnership with Sabio.”

Sabio managing director for the UK and South Africa, Daniel Seaborne, added: “We're thrilled to work with Leeds Building Society on this transformation. By leveraging Sabio’s expertise, Leeds is not only addressing its immediate needs but also laying the foundation for future technological advancements.”

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