Lloyds joins Experian’s Support Hub service

Experian has announced that Lloyds Banking Group has become the latest partner of its Support Hub service.

As part of Experian’s Support Hub, Lloyds can offer its customers the opportunity to share their access and support needs with them in a simple, standardised way.

Launched last year, the Experian Support Hub is a free to use platform which allows users to share their access needs with multiple businesses in one go. This could include preferred method of communication such as letter, telephone, or email, or other requirements such as needing a longer appointment, or being accompanied by another adult to assist them.

Previous research from Experian has indicated that around three in four disabled people (73%) have delayed contacting an essential service provider because the process felt too daunting for them to undertake, leading to negative customer outcomes and poor service.

Meanwhile, the Financial Conduct Authority (FCA) found that an estimated 7.4 million people have unsuccessfully attempted to contact one or more of their service providers, with the most vulnerable in society most likely to struggle.

Support hub director at Experian, Paul Lamont, said: “We are delighted to be working with Lloyds and that it is now part of the Support Hub family. As one of the largest banking groups in the country, this is a significant step for the service.

“Experian Support Hub reduces the barriers for consumers disclosing their support needs to their various essential service providers by providing a single portal to share across multiple organisations. Our partner organisations are committed to working with us to make it easier for their customers to get the support they need, and we look forward to working with LBG to lead the way consumers engage with their service providers.”

Group customer inclusion director at Lloyds, Surina Somal, added: “Experian Support Hub is a wonderful service for people across the UK.

“It enables consumers to tell one provider about their support needs, removing the potential stress of contacting multiple companies - a brilliant customer first design and we are thrilled to be working in partnership with Experian to deliver this for our customers at Lloyds.”



Share Story:

Recent Stories


Helping landlords make their cash work harder
MoneyAge Editor, Adam Cadle, talks to Family Building Society BDMs, Arif Kara and Nathan Waller, about the resilient BTL market, the wide variety of landlords that Family Building Society caters for, and how niche products like an Offset mortgage can help improve cashflow.

An outlook on the BTL market
MoneyAge Editor, Adam Cadle, talks to Landbay senior regional account manager, Alex Witham, about current market sentiment within the BTL space and Landbay’s success in this area

Empowering advisers: A decade of education in Later Life Lending with Air Academy
Michael Griffiths is joined by chairman of Air Club and former founder and CEO of Air, Stuart Wilson, and head of the Air Academy, Daniel Holden, to look back on a decade of business focused learning at the Air Academy.


FREE E-NEWS SIGN UP

Subscribe to our newsletter to receive breaking news and other industry announcements by email.

  Please tick here to confirm you are happy to receive third party promotions from carefully selected partners.