Nivo has partnered with Mortgage Advice Bureau (MAB) to launch a secure mobile instant messaging across its distribution of 1,500 advisers.

Having seen positive results using Nivo during the final quarter of 2020, MAB revealed that it has now invested in fully integrating Nivo with its MIDAS mortgage broking system.

The service also allows customers to share information and evidence documents, with all customer information and documents then seamlessly stored against the customer’s record on MIDAS – with no re-key required.

Nivo chief development officer, Mat Elliott, commented: “It’s exciting to be partnering with MAB on getting our service into the hands of tens of thousands of new applicants each month on the back of this rollout.

“We see this as just the start, and with Nivo’s technology and innovation strengths, combined with MAB’s brand reputation, knowledge and market position we believe there is an amazing opportunity for us to transform the MAB mortgage experience.”

Working alongside the Nivo team, MAB developed the integration as a cloud-based, micro-service that not only integrates Nivo with the MAB MIDAS system, but also supports advisers in meeting their compliance obligations.

“We’re really pleased to be working closely with Nivo,” added MAB deputy CEO, Ben Thompson. “By integrating Nivo with our MIDAS technology, this allows our advisers and customers the opportunity to share documentation in a secure and efficient way.

“This is particularly key in the current COVID-19 pandemic and shows how we continue to adapt to change and provide new ways for customers to receive advice and transact as part of our wider digital customer journey.”

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