Mortgage Brain has relaunched its lender service report to provide mortgage advisers with a single view of service levels of lenders throughout the industry.

The report collates a mix of data supplied directly to Mortgage Brain by lenders, as well as information from their websites.

Mortgage Brain aggregates this data into one report and updates it weekly, to support the whole of the market. This gives advisers a snapshot of the state of service levels without having to visit multiple websites or make telephone calls.

For lenders, the report gives the opportunity to gauge how their service levels compare with those of other lenders, giving them valuable insight on how their business is performing.

The new report will be available to access through a dedicated page on the Mortgage Brain website, with two separate reports available each week, one for the residential market, and one covering buy-to-let.

Mortgage Brain sales and marketing director, Neil Wyatt, said: “The whole market is under immense pressure right now, we want to support brokers and lenders and the Lender Service Report does just that.

“Advisers have all the information they need in one place, saving them from visiting multiple lender websites or making time-consuming phone calls. And lenders can benefit too, by being better informed as to how their service levels rank against the rest of the market. This can only be good for all parties.”

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