Mortgage Magic has announced that its CRM and mortgage management system can now be integrated with a complete Voice over Internet Protocol (VOIP) phone system.

The software firm suggested the VOIP system is for customers who want to seamlessly add it into their service to improve the interaction with their whole customer process, from enquiry to completion.

With the feature, Mortgage Magic revealed that brokers will be able to make outbound calls, receive inbound calls, record calls as well as link the recording with ongoing cases, with the phone system fully integrated with the management portal.

The call management system has been fully tested with existing customers and has now been made available to medium to large scale brokerages, the firm added.

“Our aim is to provide the most comprehensive and most useable CRM and mortgage management platform to be the hub for every adviser who wanted the most sophisticated but easy to use system available,” commented Mortgage Magic CEO, Tanjir Sugar. “Its modular design means that firms can integrate facilities such as mortgage and protection sourcing, if they so desire.

“The VOIP system is yet another example of a service which users have asked for that can be added on. It might not be what smaller firms might want or need until they are larger, but it demonstrates that Mortgage Magic can be specified with exactly what customers want for their businesses.”

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