Ocean Finance has announced the launch of a fully branded version of Nivo’s secure messaging service.

The move is designed to provide a quick and secure way of communicating with customers and selected lenders during a second charge loan or mortgage application.

The new app, that can be downloaded for free, will enable Ocean Finance customers to manage and track the progress of their application 24/7.

Customers can e-sign documents, upload payslips and verify their identification using the app’s facial recognition process, all of which can save applicants time and speed up the process from initial application to loan or mortgage completion.

“This latest investment in fintech by Ocean Finance has brought several immediate benefits to our customers and the way we manage and progress applications within the team,” commented Ocean Finance managing director, Geoff Dearden.

“As you would expect from a system designed by Nivo, it is fast, flexible and very user friendly. Innovative features make essential but onerous tasks quick and straightforward for customers to complete safely and securely in any convenient location and at whatever time suits them, and the speed and simplicity of using the app is improving their journey and our application success rate.”
 
Nivo business development, Polly Taylor-Pullen, added: “We’re excited to be launching the partnership with Ocean Finance who are passionate about creating a leading customer experience.



“It’s great to see that when customers are offered the option to communicate over secure messaging, instead of using email or post, they respond quicker and progress their application faster as a result.



“I’m looking forward to seeing Ocean Finance drive more broker lender collaboration on the Nivo network and how we can play a role in making the second charge market even more connected.”

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