Pepper Money has announced the launch of a new academy for brokers who want to work more effectively in the second charge mortgage market.

The Pepper Academy will support brokers by providing training on the most effective ways to package and submit second charge mortgage applications.

Pepper Money suggested the objective of the academy will be to help brokers benefit from “smoother processing”, to ultimately improve customer outcomes.

The training programme, which covers income requirements, calculating utility costs and interpreting bank statements, has been put into effect on a trial at Fluent Money.

Managing director at Fluent Money, Chris Meadows, commented: “We have implemented a dedicated team of Pepper case managers at Fluent Money. The academy will ensure they produce the highest quality of packs to deliver the best possible service to our customers.”

Pepper Money confirmed it is planning to roll its Pepper Academy out across the industry to all brokers, who are committed to “driving service excellence” and want to make use of the resource.

Head of sales, second charge mortgages at Pepper Money, Tom Whitney, added: “Brokers are at the heart of everything we do, and the Pepper Academy is one of several initiatives we are rolling out to work more closely with brokers, helping them to help more customers.

“We want to help brokers to help to grow the market by ensuring great customer outcomes are at the heart of everything we do.”

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