PRIMIS Mortgage Network has reported that its product desk supported appointed representative (AR) advisers with 2,123 queries in July, a 10% increase on the same month last year.

The monthly average of broker queries received by the network’s product desk during 2020 was 2,083.

During July, PRIMIS revealed the most common queries from brokers centred around cladding, joint borrower sole proprietor products, as well as expat borrowing.

The PRIMIS product desk addresses the majority of queries from advisers within three to four hours and is currently operating an email and call back only service until its staff reoccupy offices in the coming weeks.

PRIMIS proposition director, Vikki Jefferies, commented: “This increase is especially interesting given the high levels of uncertainty in the market at that time. We are obviously very pleased to see that brokers have continued to find value in our support.

“The results, however, show that there are still some challenges to overcome in terms of the cladding crisis, Brexit disruption and the continued effects of the pandemic. We will continue to invest in our broker relationships, providing 24-hour support through our product desk and virtual experts page to assist brokers with whatever they need as we begin to regain some form of normality in the UK.”

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