Specialist lender Together has adopted nCino Banking Advisor to improve the efficiency in its loan applications.

Together first selected the nCino Platform in 2024 to improve the lending operations across its core services.

Building on that foundation, Banking Advisor, nCino’s conversational interface, has been designed to streamline processes, improve decision making and create significant time savings for the lender, which has an £8.1bn loan book.

Banking Advisor uses AI, machine learning and analytics to automate routine banking tasks, streamline manual processes, as well as extract, display and interpret data to support better-informed decision making.

Chief transformation officer at Together, Andrea Dalton, said: “By adopting Banking Advisor, we are strengthening our longstanding ‘common sense’ approach to lending. Its new digital capabilities are designed to reduce turnaround times, by helping our colleagues to make quality decisions more quickly for our customers, without losing the human touch.

“It is an impressive tool which we will be using to automate repetitive and time-consuming back-office activities, which had been previously carried out manually, including document classification and sorting, information retrieval and data analysis.

“This new platform will dramatically cut down the time needed to process applications through an intuitive interface which will initially help our colleagues, allowing them to focus on higher value work – ultimately improving experiences for customers and broker partners.”

Managing director of EMEA at nCino, Joaquín de Valenzuela, added: "Banking Advisor gives lenders a single conversational interface to nCino's agentic capabilities – taking the weight of repetitive, data-heavy tasks off their shoulders so Together’s teams can keep doing what they do best: finding ways to say yes for their customers.”

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