The Personal Finance Centre (TPFC) has partnered with fintech firm Nivo to implement its app based application process.

The secured loan specialist, which revealed it is aiming to double its lending volumes this year, said the move will accelerate and improve customer journeys when arranging mortgages and second charge loans.

TPFC suggested that the time taken to collect relevant information from customers, especially if sent by post, was creating delays and an unnecessary administrative burden. The broker estimated that up to half of its time was being spent chasing documents and responses.

Partnering with Nivo will now see its app streamline and accelerate TPFC’s application process, reducing the time expended on administration as well as the use of email and post for communications.

The Nivo app will also allow TPFC customers to provide biometric ID verification and e-signatures, as well as share documents such as bank statements and payslips with the broker securely.

TPFC managing director, Mark Cooke, commented: “The digital transformation of our business is key to our growth plans so when we looked for a partner to provide the fintech solution we needed, Nivo were able to provide everything we wanted very quickly and avoiding the expense of in-house development.

“Nivo’s app improves and accelerates the customer journey and should drastically reduce the amount of time our team spends on boring administrative tasks, freeing up resource to add value with our service.

“In addition, the secure messenger system enables us to communicate with customers quickly and far more securely than with email which is an important factor when dealing with sensitive financial documents.”

Nivo account executive, Zach Thomas, added: “Time is critical in the mortgage sector with conversions improving as application processing times get quicker. We can integrate the Nivo white label app with brokers’ systems in around two weeks and the benefits of digitalising processes such as ID verification and document transfer can be seen almost instantly.

“Consumers are becoming more mobile savvy and these days expect to transact with companies using well designed and intuitive apps.”

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