UTB launches communication app for brokers and customers

United Trust Bank (UTB) has launched a new app, its UTB Secure Chat Hub, which will provide brokers and customers a secure way of communicating with the bank during mortgage applications.
The bank indicated that the app will also allow customers to upload files such as bank statements and payslips, e-sign documents and scan documents for facial recognition ID verification as well as complete security checks.

An upcoming update will allow introducers to register, refer cases and forward documentation – with UTB suggesting the system will provide a higher degree of data security than email communications.
The app, powered by Nivo’s Secure Messaging platform but UTB branded, will allow information to be securely shared by lenders, brokers, lawyers and other professionals signed up to the network.

UTB commercial director – mortgages, Buster Tolfree, commented: “This latest fintech development from UTB makes application processing quicker, simpler and more secure for customers, introducers and the bank and will revolutionise the way we communicate with our mortgage applicants and the way we manage our workflow within the team. The system is fast, flexible and very user friendly.
“Many brokers and lenders have had to change the way they work to overcome the challenges presented by the COVID-19 pandemic. UTB continued to lend throughout the lockdown, sometimes using manual workarounds when digital solutions would have been better.

“Introducing the Secure Chat Hub enables more elements of our application process and communications to become digital.”

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