Vida Homeloans has announced it is launching a new “centralised decisioning unit”, to directly connect brokers to decision makers who can deliver an end-to-end case management and support service.

The specialist mortgage lender revealed that its new unit will be known as its “V-Hub” centre.

V-Hub will bring the lender’s intermediary relationship and decision making teams together to ensure intermediaries can get quick answers to their questions.

Vida said the changes to its intermediary engagement model are designed to enhance the overall broker experience and provide greater direct access to an increased number of underwriters.

“After a thorough review, we have decided to redesign our intermediary proposition so that we prioritise our people and resources on providing the access and decision making support that our brokers and partners tell us they need,” commented Vida CEO, Anth Mooney.

“We know that intermediaries need exceptional levels of service to support their clients, so we have established the V-Hub to give brokers quick and direct access to dedicated underwriters, who will help them with every type of query, from pre-application case shaping and policy enquiries, through to complex case management and completions.

“I firmly believe that this new model gives our partners the focussed access and service they really need. This is another important evolution in our proposition as we continue our journey to becoming a bank.”

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