Cumberland Building Society (BS) has launched a new broker portal in partnership with Mast.

The portal is designed to streamline the mortgage process for intermediaries on the society’s panel and offer mortgage advisers a platform for managing client applications.

The collaboration with Mast is part of The Cumberland’s commitment to improving the intermediary experience and comes after it introduced its affordability calculator earlier this year.

Following a short implementation period, the Mast platform will allow the society to benefit from upgrades and continuous access to new features.

Benefits of the portal include end-to-end management, automation of administrative tasks such as document uploads, and user-friendly design to reduce turnaround times.

Head of intermediary lending at The Cumberland, Grant Seaton, said: "Our launch of the new broker portal represents another milestone in our mission to offer the best possible service to brokers. The ability to reduce the time spent on administration is crucial for brokers navigating today’s market.

"This follows the successful launch of our affordability calculator, which has already made a significant impact in speeding up the mortgage process. We believe the portal will continue to improve broker interactions with us, ultimately helping them deliver faster, more accurate advice to their clients."

Chief executive officer at Mast, Joy Abisaab, added: "We are delighted to have collaborated with The Cumberland and supported the launch of their broker portal. Mast’s platform is built to drive efficiency in mortgage origination, and we believe this platform will transform how brokers interact with The Cumberland.

"Our shared vision of leveraging technology to enhance the broker and client experience is at the heart of this partnership, and we look forward to seeing the positive impact this platform will have on intermediaries across the mortgage space."

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