Advice firms sat on ‘ticking time bomb’ of potential complaints from drawdown clients

A significant number of multi-asset funds have a low to medium income risk rating which is forcing investors into funds that don’t match their risk tolerance, EV has warned.

The financial technology provider suggested this is leaving advice firms on a “ticking time bomb” of potential complaints.

EV has rated 170,000 funds for income risk and put 76% of the funds used for drawdown clients at the high end of the risk spectrum. More than half of these funds have “retirement” in their name.

This fund analysis contrasts with data from EV’s income risk questionnaire, launched in 2018, which revealed that 85% of retirees have a low to medium appetite for risk to their income and suggests that investors in decumulation are unwittingly being exposed to higher-risk investments beyond their comfort zone.

“These findings are extremely concerning, providing strong evidence that significant numbers of clients using drawdown have been put into investment solutions which don’t match their risk tolerance,” said EV founder, Bruce Moss.

“Given the criticality of retirees’ income plans to their future wellbeing, and that an investment loss for most would be very difficult to recover from, this points to a potentially enormous problem for advice firms. Clients are unknowingly being exposed to more risk than they would feel comfortable with. Unless urgent action is taken, this will come back to bite advice firms.”

EV’s findings follow the recent thematic review of retirement income advice by the Financial Conduct Authority (FCA), which highlighted serious deficiencies around aligning investment solutions to the client’s risk profile and tolerance level

The regulator’s review of advice models and advice files found that for all 24 advice firms sampled, “the risk profiling approach showed no clear distinction between accumulation or decumulation”, even though the risks consumers face during these stages are fundamentally different.

According to the FCA report, seven in every 10 (70%) advice firms’ investment portfolios were not constructed to specifically meet the needs of customers in decumulation.

Moss added: “In recent years, clients have been insulated from some investment risk, with exceptionally benign equity markets around the world at, or close to, all-time highs. A potentially sharp reversal, which could come at any time, could create serious loss of income for many retirees and cause considerable hardship.

“This would inevitably lead to client complaints and, without evidence of robust risk suitability processes for income, any claims will be difficult to dispute. Many retirees and their advisers are sitting on a ticking time bomb and action must be taken to avoid causing foreseeable harm.”



Share Story:

Recent Stories


FREE E-NEWS SIGN UP

Subscribe to our newsletter to receive breaking news and other industry announcements by email.

  Please tick here to confirm you are happy to receive third party promotions from carefully selected partners.


The UK housing market in 2024
The performance of the UK housing market in 2024 has largely exceeded many people's expectations, although challenges remain for first-time buyers due to house prices increasing and a testing rental market for many. Regional disparities, such as the North-South divide, also continue to influence housing accessibility and affordability for many buyers in pockets of the country.

Intergenerational lending
MoneyAge News Editor, Michael Griffiths, hosts Family Building Society BDMs, Amar Mashru and Arif Kara, to discuss intergenerational lending and explore ways that buyers can use family income to help increase their borrowing capacity when applying for a mortgage

Helping landlords make their cash work harder
MoneyAge Editor, Adam Cadle, talks to Family Building Society BDMs, Arif Kara and Nathan Waller, about the resilient BTL market, the wide variety of landlords that Family Building Society caters for, and how niche products like an Offset mortgage can help improve cashflow.