Advice firms sat on ‘ticking time bomb’ of potential complaints from drawdown clients

A significant number of multi-asset funds have a low to medium income risk rating which is forcing investors into funds that don’t match their risk tolerance, EV has warned.

The financial technology provider suggested this is leaving advice firms on a “ticking time bomb” of potential complaints.

EV has rated 170,000 funds for income risk and put 76% of the funds used for drawdown clients at the high end of the risk spectrum. More than half of these funds have “retirement” in their name.

This fund analysis contrasts with data from EV’s income risk questionnaire, launched in 2018, which revealed that 85% of retirees have a low to medium appetite for risk to their income and suggests that investors in decumulation are unwittingly being exposed to higher-risk investments beyond their comfort zone.

“These findings are extremely concerning, providing strong evidence that significant numbers of clients using drawdown have been put into investment solutions which don’t match their risk tolerance,” said EV founder, Bruce Moss.

“Given the criticality of retirees’ income plans to their future wellbeing, and that an investment loss for most would be very difficult to recover from, this points to a potentially enormous problem for advice firms. Clients are unknowingly being exposed to more risk than they would feel comfortable with. Unless urgent action is taken, this will come back to bite advice firms.”

EV’s findings follow the recent thematic review of retirement income advice by the Financial Conduct Authority (FCA), which highlighted serious deficiencies around aligning investment solutions to the client’s risk profile and tolerance level

The regulator’s review of advice models and advice files found that for all 24 advice firms sampled, “the risk profiling approach showed no clear distinction between accumulation or decumulation”, even though the risks consumers face during these stages are fundamentally different.

According to the FCA report, seven in every 10 (70%) advice firms’ investment portfolios were not constructed to specifically meet the needs of customers in decumulation.

Moss added: “In recent years, clients have been insulated from some investment risk, with exceptionally benign equity markets around the world at, or close to, all-time highs. A potentially sharp reversal, which could come at any time, could create serious loss of income for many retirees and cause considerable hardship.

“This would inevitably lead to client complaints and, without evidence of robust risk suitability processes for income, any claims will be difficult to dispute. Many retirees and their advisers are sitting on a ticking time bomb and action must be taken to avoid causing foreseeable harm.”



Share Story:

Recent Stories


FREE E-NEWS SIGN UP

Subscribe to our newsletter to receive breaking news and other industry announcements by email.

  Please tick here to confirm you are happy to receive third party promotions from carefully selected partners.


Helping the credit challenged get mortgage ready
A rising number of borrowers are finding it harder to access mortgages due to being credit challenged - whether that’s from historic debts, a county court judgment, or having little to no credit history.

In the latest episode of the Mortgage Insider podcast, Phil Spencer is joined by Eloise Hall, Head of National Accounts at Kensington Mortgages, and Alastair Douglas, CEO of TotallyMoney.

Air and the role of later-life lending
Content editor at MoneyAge, Dan McGrath, spoke to the chief executive officer at Air, Will Hale, about the later-life lending industry, the importance of tailored advice and how technology and obligations have shaped the sector.


Inside the world of high net worth lending
The mortgage market continues to evolve, and so too does the answer to the question: what is a high net worth individual in today’s market? In this episode of the Mortgage Insider podcast, host Phil Spencer is joined by Stephen Moroukian, Head of Product and Proposition for Real Estate Financing at Barclays Private Bank, and Islay Robinson, founder and CEO of Enness Global. Together, they explore what brokers really need to know when supporting high net worth individuals.

The future of the bridging industry and the Autumn Budget
MoneyAge content editor, Dan McGrath, is joined by head of marketing at Black & White Bridging, Matt Horton, to discuss the bridging industry, the impact of the Autumn Budget and what the future holds for the sector.