Countrywide Surveying Services has renewed its partnership with Santander through a contracted appointment to be the bank’s primary valuation provider.

The surveyor confirmed that the move comes with a new five-year agreement.

In August 2019, Santander partnered with Countrywide Surveying Services to become the first lender to offer a mortgage product for first-time buyers that included a free condition report, HomeFact.

HomeFact, a digitally interactive report giving advice on the condition of a property, provides property specific data insights and also links through to the HomeFact portal for further information about the location – including amenities, schools, crime rates, transport and broadband availability.

Countrywide Surveying Services managing director, Matthew Cumber, commented: “We greatly value the continued growth in our partnership with Santander and the opportunity to work with a bank who maintains a constant focus on improving and expanding the customer experience.

“Technology, people and client requirements are constantly shifting, meaning we have to remain agile in how we work, evolve and innovate. These types of partnerships are key in ensuring that our offering stays ahead of the pack.”

Santander UK chief surveyor and head of residential valuation, David House, added: “The appointment of Countrywide Surveying Services as lead valuer is well deserved and a reflection of the ongoing strength of our relationship.

“Its service to the bank and its customers during this challenging year has been outstanding. I look forward to our future collaboration in enhancing the customer experience and bringing innovative projects to market.”

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