Target Group has expanded its contact centre solution, implementing new functionality within its customer experience platform to summarise customer calls and drive better outcomes. The new auto-summary functionality leverages AI technology and machine learning to automate the process of summarising every customer interaction with a Target agent across voice and digital channels. By removing the need for manual note-taking, agents are able to focus on the call and resolving customer issues. The new functionality is now available through the customer experience platform, NICE CXone.

LHV Bank has launched a new fixed rate savings account with an annual interest rate of 4.65%. Available directly to customers for the first time via the LHV Bank mobile app, the bank’s one-year bond offers UK savers a secure way to grow their money. Since 2023, almost 20,000 UK customers have opted for its savings products via deposit aggregator platforms, collectively saving over £500m.

Hampshire Trust Bank (HTB) has appointed Philip Gould as its credit operations director, as the firm looks to grow its team to support SME developers across the UK. He brings over 14 years of credit experience to the role, having held senior roles across both major high street banks and specialist lenders. Prior to joining HTB, Gould served as chief lending officer at Avamore Capital. In his new role, he will lead the credit operations function within the development finance team, working closely with portfolio management and credit quality assurance to provide lending solutions to SME developers and their brokers.

---