Specialist lender, Together, has announced a partnership with Nivo to launch a new mobile phone app.

Together’s commercial loan customers will have access to quicker lending decisions with messaging through Nivo’s instant messaging and data sharing platform, which can be downloaded and used by clients up to the point of funding.

The app uses secure messaging technology which allows the lender’s staff to speak to customers in a text-like conversation on their smartphones, and Together said it will use the system to securely request sensitive documents needed to underwrite applications.

The lender stated that the app is initially for its commercial direct clients but is expected to be rolled out to personal finance customers in the next few weeks. Together said it is also exploring ways intermediaries can use the platform and is expecting to make an announcement about this in the new year.

“This is a brilliant innovation and something we’ve been working on with Nivo to make sure that it really minimises the case processing time and effort for Together’s customers,” commented Together growth and development manager, Catherine O’Brien.

“The app has some fantastic built-in features, such as electronic application forms, to make it easier for our customers to send us the documents we need to approve their commercial loan applications. It also means our colleagues can send customers a message at the click of a button, providing a quicker, easier and more secure way of us communicating with them.”

Nivo business development, Polly Taylor-Pullen, added: “We’re excited supporting our partner, Together, in driving innovation quickly and effectively across the business. Nivo was able to deliver the secure, branded app within two weeks and we can already see that customers are returning documents much quicker, with applications being processed in record time.

“The streamlined process means staff are able to process more applications, and most importantly, customers are delighted with the ease of service. I look forward to our continued partnership with Together as we deliver more technology improvements in the months to come.”

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