LMS launches messaging service to streamline conveyancing process

LMS has announced the launch of a new messaging service, Secure Link, to streamline the conveyancing process and improve case query turnaround times.

The conveyancer and panel management specialist said its service will also enable law firms to raise common post-offer queries with RBS and NatWest.

As both lenders are prioritising queries channelled through this service, firms can expect swifter response times which could enable them to keep cases moving quickly. Both NatWest and RBS are making Secure Link the preferred communication channel for post offer – pre completion queries to either lender. 
This new service is available across the latest versions of Chrome, Firefox, Safari and Microsoft Edge, LMS confirmed.

Chief executive, Nick Chadbourne, said that streamlining the conveyancing process has always been a “key aim” for LMS.

“Our innovative Secure Link messaging service is playing its part by helping to improve case query turnaround times, making conveyancing quicker and more able to deal with an increasingly digital mortgage process,” Chadbourne said.

“Online messaging is already a common feature in other areas of everyday life. The Secure Link Messaging service will, therefore, bring conveyancing in line with the digital transformation occurring in other sectors, which has proved indispensable during the pandemic.”

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