PRIMIS product desk resolves record 2,462 queries in January

PRIMIS Mortgage Network has announced that its product desk resolved a total of 2,462 inbound queries from Appointed Representative (AR) advisers in January.

The latest figure, marking a record month for the network’s product desk, reflected an 18% increase on the monthly average of 2,083 that was recorded over 2020.

For January, the most common topics that the network’s product desk resolved included lending for adverse credit borrowers, lenders accepting self-employed borrowers who have used the government’s Self-Employment Income Support Scheme (SEISS), lenders accepting borrowers with furloughed income, as well as solutions for right-to-buy borrowers.

The product desk also handled several cases regarding second or holiday homes – with a view to completing these before the stamp duty holiday ends in March.

Between March and December 2020, the PRIMIS product desk supported brokers with 18,746 queries in total, while over the course of the full year, the desk resolved 23,777 queries from advisers.
PRIMIS said its product desk team aims to address queries from advisers within four hours and is currently operating an email and call back only service while coronavirus restrictions remain in place.

“January marked a strong start to the year for our product desk team, with a record number of queries from brokers coming in as this community looked for additional support to help them with client cases,” commented PRIMIS proposition director, Vikki Jefferies.

“Investing in our adviser members has continued to be a priority for us during the Covid-19 pandemic, and it is extremely encouraging to see a high number of brokers taking advantage of our product desk team’s expertise to help them provide customers with the best possible outcomes.

“Sharing best practice is at the heart of what we do, and we look forward to seeing more of our advisers make the most of the support available via the product desk over the course of 2021.”

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