Yorkshire Building Society has announced that its customers who have been financially affected by the coronavirus pandemic can now apply for a mortgage payment holiday online.

In an emergency package of measures unveiled last week, Chancellor, Rishi Sunak, announced that mortgage lenders would start providing a three-month mortgage holiday to people who need help during the Covid-19 outbreak.

Yorkshire Building Society indicated that customers from Accord Mortgages, Accord Buy to Let and Chelsea Building Society will also be eligible to start applying for a mortgage payment holiday.

The society said that information on mortgage payment holidays could be found on its coronavirus online hubs, which will be updated with new information to help customers as the situation progresses.

The society also said it had been “exceptionally busy” with calls from customers and therefore needed to prioritise the most financially vulnerable. Customers wanting to discuss a mortgage have been asked to only call if they are worried about meeting their next mortgage payment.

Yorkshire Building Society director of digital and innovation, Ant Warrington, commented: “We have introduced the facility to request a payment holiday online to help customers who can make their next month’s payment but who need to apply for a payment holiday.

“If you are not having difficulties meeting your next mortgage payment, we would recommend using the online form. Customers don’t need to provide any documentation to apply online – they just need to self-certify that their income has been either directly or indirectly impacted by coronavirus.

“If you have not been financially affected by coronavirus but are concerned that you might be in the future, please visit our online coronavirus hub, which has information about mortgage payment holidays, including our most frequently asked questions. We will update the hub as the situation progresses.”

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